4. How do I place an order?

• Browse products on our website.
• Add your chosen items to the cart.
• Proceed to checkout and enter your details.
• Make payment using PayChangu or other available options.
• Choose your preferred delivery method.

5. What payment methods do you accept?
We accept payments through PayChangu, bank transfers, and mobile money services.

6. Can I cancel or modify my order after placing it?
Order modifications or cancellations depend on the vendor’s policy. Contact customer support immediately if you need assistance.

7. How do I become a vendor?

• Sign up on our website as a vendor.
• Upload product images and descriptions.
• Set prices and stock availability.
• Start selling!

8. Are there any fees for selling on THRIFT 265?
Yes, we charge a small commission on each sale. More details are available in our vendor guidelines.

9. How do I receive payments for my sales?
Once a customer completes a purchase, payments are processed securely via PayChangu and transferred to your account.

10. What delivery options do you offer?
We provide:

• Courier pick-up points (available in cities like Lilongwe and Blantyre).

11. How much is the delivery fee?
Delivery costs vary based on location and order size

• K800 for deliveries within the region per vendor.
• K1200 for deliveries outside the region per vendor.

12. How long does delivery take?
Orders typically arrive within 2-5 business days, depending on location and courier availability.

13. Can I return or exchange an item?
Returns and exchanges are subject to the vendor’s policy. If you receive a defective or incorrect item, contact customer support within 48 hours for assistance.

14. How do refunds work?
Refunds are processed based on the vendor’s policy. If eligible, refunds will be credited to your original payment method.

15. How can I contact THRIFT 265 for help?
You can reach us via:

• WhatsApp: [Your WhatsApp Number]
• Email: [Your Support Email]
• Social Media: Instagram & Facebook (@thrift265)